New Service or Termination
Application for requesting services must be submitted to the Utility Department at City Hall with your deposit and a copy of your drivers license. When moving within the City from one residence to another, you are still required to fill out a new application with a deposit and ID. Any time you move out, you need to submit a form to terminate your services. This form is required in order to stop usage calculation in your name. Account deposits are applied to outstanding balances and then refunds issued.
You may pick up forms between 8am to 5pm, Monday through Friday, or you may download forms by clicking a link located in the right sidebar.
Correct Contact Information on File
To update address, phone number or any other billing information regarding your account, please contact the Utility Department at City Hall @ 605-232-4276. This is an important part of maintaining your account with us. If there happens to be a problem, we need up-to-date information in order to contact you.
Utility Payments are due on the 15th day of each month. Typically, bills are mailed out within the last ten days of the month and you are being only billed for the previous month’s usage. The dates for your water usage are listed at the top of each month’s bill.
It is your responsibility to pay your bill, regardless if you receive your billing. If you didn’t receive your water bill, contact the Utility Department to find out your current balance and due date.
Shut-off day is on the 26th of each month.
Electricity & Natural Gas
Preparing Your Pipes for Winter
Here are a few tips in the article Winterize Your Home, from the SD Assoc. of Rural Water Systems’ publication, to prepare your home for winter.
City Offers Online Payments with PSN
In May 2014, the City made it available for residents and customers to make online payments. The vendor will process your payment, for a nominal fee. We can take electronic forms of payment for utility payments, water deposits, building permits, licenses, dumpster fees, etc.
The City contracted with Payment Service Network, Inc. (PSN) to offer customers the ability to make online payments using debit, credit card and eCheck payments. PSN provides you the options to call, use your smart phone app or the internet. Click the link on the right to learn more.
PSN Convenience Fee Schedule
|Credit Card, under $100||2.75% + $0.50|
|Credit Card, over $100||2.75%|
How to Register with PSN
For your convenience, we have a flyer with step-by-step instructions to show you how to register with Payment Services. Once you are registered, you are able to make utility or other miscellaneous payments to the City of North Sioux City.
Or you may call PSN directly at 1-877-885-7968.
Deposits and Payments
Deposits must be submitted with your application before your services can be activated. Your deposit will remain on file until such a time as you need to terminate your services.
Residential Deposits – $100.00
Commercial Deposits – as determined by the Finance Officer
Landlord Deposits – $100.00
Utility Payments are due on the 15th day of each month. It is your responsibility to pay your bill, regardless if you receive your billing. If you didn’t receive your water bill, contact the Utility Department to find out your current balance and due date.
Shut-off day is on the 26th of each month.
Payments can be made at City Hall, Monday through Friday, from 8 am to 5 pm.
Payment Drop Box
For your convenience, we have a drop box in our parking lot, in the SE corner, next to the USPS mail box. Payments received by the end of business day are considered that day’s payment.
Direct Withdrawal (also known as ACH) is a free and easy method for paying your utility bill; it is always on time and you never get a late fee. By signing up for Direct Withdrawal, you authorizate the City to automatically draft your checking or savings account. Your account is drafted on the same day each month.
To set up for direct payment, you must fill out an application (link in the right side bar), with a copy of a voided check. You may:
- Stop by City Hall to fill out an application.
- Download the application and return the completed form in person or in the drop box, or
- Send your request to Jenny Roupe and a form will be sent to you.
Online payments are available, with an additional convenience fee. The City has contracted with Payment Service Network, Inc. (PSN) to offer customers the ability to make online payments using debit, credit card and eCheck payments. PSN provides you the options to call, use your smart phone app or the internet.
To learn more, click here…
Payments can be sent through the U.S. mail to the address below. For your payment to arrive on time, please allow several days prior to the due date.
Many residents like the convenience of using their personal bank’s bill pay option. To ensure we receive your payment on time, you need to allow 7 to 10 business days. Make sure you include your account number.
City of North Sioux City
504 River Dr
North Sioux City, SD 57049
Any account with an unpaid balance following the due date will be charged a 10% late fee. Delinquent accounts will have their water service turned off until the past due payment is received.
To reconnect a shut off account, the following fees must be paid for each incidence:
1. Account has been paid in full and there remains no balance,
2. $100 deposit, unless deposit has already been paid,
3. $25 reconnect fee and,
4. $75 after-hours reestablishing service fee.
Garbage and Recycling Pickup
North Sioux City coordinates the weekly collection of our solid waste, better known as garbage or trash. Receptacles need to be placed at the curb with nothing obstructing the ability to reach your container. Two 90 gallon carts are included at the base garbage rate. You may request additional cart(s) at $2 each, per month. Recycling containers are available at no additional charge. If you find you have more recyclables then can fit in your container, contact the city office to request an additional container.
Garbage that can be placed in carts are household garbage, grass cuttings and leaves. Do not bag grass or leaves, just place them in with your other garbage. Tree limbs will be accepted if smaller than 4′ in length, placed inside the container and the lid is able to close. Your cart will not be dumped if it contains ashes, dirt, cement, building supplies, appliances or tires. Items left beside your cart will not be picked up.
Garbage and recycling are picked up the same day each week, but at different times during the day. Carts need to be put out before 5 am the day of pick. Pick up days are:
Thursdays – McCook Lake
Fridays – North Sioux City
For any changes to your services, please contact City Hall @ 605-232-4276.
The City of North Sioux provides a dumpster with the sole purpose for City residents to dispose of large/bulk items, tires, etc. Appliances and trees are not accepted. The dumpster is located at the Public Work’s shop at 300 Parkside. Dumpster drop-off is available three days a week. There is a fee depending on load size.
Dumpster fees need to be paid within ten days or there will be a $5 processing fee and the amount will be added to the next month’s utility bill.
DAYS OF OPERATION:
Tuesday, Thursday, Saturday from 7:30 am to 1 pm (closed holidays)
|Small – $5.00|
|Medium – $15.00|
|Large – $30.00|
|Tires – $3.00 each|
For other dumping locations, refer to the Alternative Waste Disposal Options flyer.